Palms Bet Casino Privacy Policy Kenya

About this Palms Bet Casino Privacy Policy

Palms Bet Casino respects your right to privacy and is committed to handling personal information carefully. This Privacy Policy explains how information can be collected, used, shared, retained and protected when you create an account, use a website or mobile service, make a payment, contact support or take part in a promotion.

The policy applies to personal information connected with Palms Bet Casino services for players in Kenya. It covers both information you provide directly and information created as you use the service. Our Cookie Policy provides more detail about browser cookies, analytics technologies and the controls available through your device.

What personal data may be collected?

When you register, use an account or communicate with Palms Bet Casino, we may collect details needed to identify you, operate the account and provide the requested service. These can include your name, date of birth, residential address, email address, phone number and account credentials. We may also keep records of your requests to customer support and information you choose to provide in those conversations.

Account activity can create additional records, including deposits, withdrawals, KES transaction history, selected payment method and related verification information. For Kenya-focused payments this may involve M-Pesa, Airtel Money or local bank-transfer details. The exact information required depends on the action you take and the checks needed to complete it safely.

When you browse a website or open a mobile service, technical information may be collected automatically. This can include an IP address, device identifiers, browser type, operating system, language, page interactions, referral source and date or time of access. This information helps the service display correctly on your device, diagnose errors, detect unusual activity and understand how its features are used.

How Palms Bet Casino uses personal data

Personal information is used to create and manage an account, verify required details, deliver casino and sports-betting features, process deposits and withdrawals, and communicate important account information. It can also be used to respond to support requests, send service messages, administer bonuses or promotions you choose to join, and improve the website, mobile experience and customer service.

Technical and transaction information helps protect both players and the service. It may be used to investigate errors, prevent fraud or misuse, secure transactions, apply account limits, maintain records and meet legal or regulatory obligations. Where required for the Kenyan operation of the service, relevant information may be handled in connection with obligations to the Betting Control and Licensing Board of Kenya or another competent authority.

Aggregated or de-identified information may be used for internal administration, service analysis and product development. This type of analysis helps identify which pages are useful, where a customer journey can be clearer and how the service performs across different devices, without turning the results into a public profile of an individual player.

When personal data may be shared

Palms Bet Casino may share personal information with companies and specialists that help provide the service. Depending on the activity, this can include payment processors, mobile-money partners, local bank-transfer providers, game suppliers, technology and hosting providers, identity or security services, customer-support tools and professional advisers. They may process data only where this is needed for the described service and subject to appropriate safeguards.

Information may also be shared within the relevant group of companies for administration, security and service delivery. If required by applicable law, a valid legal request or a regulatory duty, information can be disclosed to authorities, regulators, law-enforcement bodies or other competent organisations. Marketing partners receive personal information only where you have given the required consent or where another lawful basis applies.

Third-party websites, embedded content and linked services operate under their own privacy practices. If you choose to follow an external link, interact with an embedded video or use a third-party tool, that provider may collect its own information. Review its privacy policy before sharing personal details or changing its preferences.

How Palms Bet Casino protects data

We use technical, organisational and access-control measures designed to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures can include encrypted connections, controlled access to systems, secure storage practices, monitoring and regular reviews of security arrangements as systems and risks change.

Keeping your account secure is also important: use a unique password, protect the phone number and email connected to your account, and do not share sign-in details with anyone. If you believe that account information has been exposed or used without permission, contact support as soon as possible through the available route.

Data retention and account records

Personal data is kept for as long as it is needed for the purpose for which it was collected, including account administration, customer service, payment processing, security reviews and dispute handling. Some information can be retained for a longer period when it is necessary to prevent fraud, resolve a claim, protect the service or meet record-keeping, legal and regulatory obligations.

When information is no longer required, it may be deleted, anonymised or securely archived in line with the applicable retention process. Retention does not mean that every member of staff can access all records: access is limited to people and providers who need it for their authorised role.

Your privacy rights and choices

You may request access to personal information connected with your account, ask for inaccurate or incomplete data to be corrected, object to certain processing, or ask for deletion where the legal conditions allow it. You can also withdraw a marketing consent at any time and choose not to receive promotional communications through the available preference or support route.

Some requests may be limited where data must be kept for account administration, security, fraud prevention, transactions, a dispute or legal and regulatory record-keeping. If we need more information to confirm that a request comes from the account holder, we may ask for it before acting. This protects your data from being disclosed or changed by someone else.

How to contact Palms Bet Casino about privacy

For a question about this Privacy Policy, the way information is handled, or a privacy-rights request, contact the Palms Bet Casino support team through the contact route available in your account or on the website. Explain the request clearly and include the account details needed to locate the relevant information without sending your password. For account limits and self-barring, see the responsible gaming guidance.

We may update this Privacy Policy when service features, processing practices or legal requirements change. The current version is published on this page. By continuing to use the service after an updated policy is posted, you acknowledge the revised wording.